How should counterfeit IDs be handled?

• A. Accept with caution
• B. Refuse sale and follow incident reporting procedures
• C. Allow if the customer seems credible
• D. Ask for more IDs

Answer: (B)

Counterfeit IDs undermine the verification process and pose legal and safety risks, so the correct approach is to refuse the sale and follow incident reporting procedures. Politely decline the transaction, inform a supervisor, and document the incident according to store policy. Preserve the counterfeit ID and any required details, and, if your policy requires, contact local authorities. This protects the business, staff, and other customers and helps prevent illegal sales.

Relying on how credible the customer seems isn’t reliable, and accepting or delaying with multiple IDs doesn’t address the counterfeit issue and could lead to penalties.