What information should be documented when refusing service to a minor?

• A. Date/time, employee, and reason for refusal.
• B. The weather on the day.
• C. The age of the minor but no reason given.
• D. The exact amount of alcohol sold that hour.

Answer: (A)

When refusing service to a minor, you need a clear, verifiable record of the incident. The essential information to capture is the date and time of the encounter, the employee who made the refusal, and the reason for the refusal. This creates a reliable trail showing the establishment followed the law and internal policies, which is important for any future audits, investigations, or training reflections. The weather on that day, the minor’s age without a stated reason, or the exact amount of alcohol sold at that hour do not help prove that the refusal was properly handled, so they aren’t relevant to documenting the incident. Keeping accurate records of who refused service, when it happened, and why helps protect both staff and the business by demonstrating compliance and accountability.